mayora Platform Account Terms
When you create an account on mayora, you enter into an agreement with us governing how we operate our platform, how you use our services, and what rights and responsibilities we each hold. These terms apply to all users accessing mayora's live-dealer tables, sportsbook markets, slots, and number games, regardless of whether you're playing from Jakarta, Surabaya, Bandung, Medan, or Semarang.
We design our terms to be transparent about our practices—account verification requirements, deposit and withdrawal procedures, bonus conditions, dispute handling, and jurisdiction restrictions. This guide outlines the key policies that govern your relationship with mayora, helping you understand what we require from you and what we commit to in return. Our terms are not negotiable, but they are straightforward and apply equally to all users.
Our services are available only where local law permits. Users are responsible for verifying that access and use of mayora comply with their own jurisdiction's requirements. If you have questions about any aspect of our terms, our support team is available via in-app chat and email during business hours.
Account Opening and Verification on mayora
To open an account on mayora, you must be at least 18 years old and provide a valid email address and phone number. During registration, you supply basic information—name, date of birth, and initial payment method preference. We do not require full identity verification to open your account or place your first deposit. However, before your first withdrawal, we undertake identity verification (Know Your Customer, or KYC) to comply with regulatory standards.
Our KYC process on mayora requires you to upload a government-issued ID (such as a national identity card or passport) and proof of address (a recent utility bill or bank statement). We typically complete verification within one business day. During high-volume periods or if documents are unclear, verification may take longer. Once verified, you can withdraw winnings without further delays.
Account security is your responsibility too
We protect your mayora account with password authentication and optional two-factor verification. You must keep your password confidential and notify us immediately if you suspect unauthorized access. We are not liable for losses resulting from your password disclosure or account negligence.
We reserve the right to decline account applications or restrict access if we suspect fraudulent activity, money laundering, or violation of our terms. We also reserve the right to close accounts that are inactive for extended periods or used in breach of our policies.
Deposits, Withdrawals, and Payment Methods on mayora
mayora accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum deposits are typically our welcome offer; maximum deposits depend on your payment provider and account status. E-wallet deposits settle within minutes; bank transfers typically settle within one business day. We do not charge deposit fees.
Withdrawals on mayora return funds to your original deposit method. The first withdrawal requires identity verification; subsequent withdrawals are faster if they fall within your account's fast-track limit. We do not charge withdrawal fees. Withdrawal processing times depend on your payment method—e-wallet withdrawals typically settle within hours; bank transfers within one to two business days. We make no guarantee of subject to verification, as settlement depends on your payment provider's processing window.
We may suspend withdrawals temporarily if we detect suspicious activity or if your account is under review. We will inform you of the reason and expected resolution timeframe. If you believe a withdrawal has been delayed unfairly, contact our support team for investigation.
Bonus Terms and Conditions
mayora offers promotional bonuses from time to time—welcome offers, reload bonuses, or seasonal promotions. Each bonus comes with terms specifying eligibility, wagering requirements, maximum cashout limits, and expiration dates. We display these terms clearly in the promotion details within our app. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. You are not obligated to claim any bonus; you may play with your own funds only.
Bonuses on mayora cannot be withdrawn as cash; they exist only to fund your play. If a bonus has wagering requirements (e.g., "wager 5 times the bonus amount"), you must meet this requirement before any resulting winnings become withdrawable. Terms also specify which games contribute to wagering requirements—some games may contribute non-specific info, others non-specific info or non-specific info. Bonuses expire on their specified date; unclaimed or unmet bonuses are forfeited.
We may void bonuses or winnings if we detect bonus abuse, such as exploiting promotional errors, placing contradictory bets to guarantee profit, or using multiple accounts to claim duplicate bonuses. If you believe we have incorrectly withheld a bonus, contact our support team with evidence.
User Conduct and Prohibited Activities
When you use mayora, you agree not to engage in fraudulent or illegal activity. Prohibited conduct includes: using multiple accounts to claim bonuses repeatedly, colluding with other players to manipulate game outcomes, placing bets with intent to launder money, or accessing mayora from a jurisdiction where online gaming is prohibited. We monitor for these activities and reserve the right to suspend or permanently close accounts that violate these rules.
You also agree not to interfere with mayora's systems—hacking, scripting, or automating play without authorization. You agree not to harass our staff, manipulate live-dealer tables, or engage in any conduct that disrupts other players' experience. Violations may result in account closure and forfeiture of funds.
Dispute Resolution and Jurisdiction Notice
If you believe mayora has treated you unfairly—such as withholding a legitimate payout, applying incorrect bonus terms, or experiencing a technical error that cost you funds—you may file a dispute. Contact our support team via in-app chat or email with details and supporting screenshots. We investigate disputes within five business days and respond with our findings.
Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited by law. Users are responsible for verifying that their use of mayora complies with their local jurisdiction's requirements. We accept no liability for users who access mayora from restricted jurisdictions.
These terms are designed to protect both mayora and its users. By opening an account, you accept them fully and acknowledge your responsibility to comply.
Changes to Terms and Final Notice
We reserve the right to modify these terms at any time. Changes take effect when we publish them in our app or on our website. Continued use of mayora after changes constitutes acceptance of the updated terms. We recommend reviewing our terms periodically, especially during holiday seasons like Idul Fitri, Idul Adha, or Imlek when service adjustments may occur.
If you do not accept our terms as written, you must not use mayora. If you have objections to specific terms, contact our support team to discuss your concerns. These terms, combined with our privacy policy and any game-specific rules, constitute the entire agreement between you and mayora.
For full details or clarifications on any aspect of mayora's terms, visit our FAQ section in the app or contact our support team. We provide English-language support during business hours via in-app chat and email. Thank you for choosing mayora.