mayora Privacy Policy

This page describes what we collect when you use mayora and how we keep that data protected. We take your privacy seriously and are transparent about our practices. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or play our live-dealer tables and sportsbook markets, we collect certain information to operate our service, verify your identity, and comply with local regulations.

Our mayora platform operates across multiple jurisdictions, and our data handling reflects the legal requirements of each region where we offer services. We do not sell your personal data to third parties for marketing purposes. We share information only with payment processors, identity-verification providers, and other service partners necessary to deliver mayora's features. This policy explains what we collect, how we use it, and what rights you have over your information.

If you have questions about our privacy practices or wish to exercise your rights regarding your data, our support team is available via in-app chat and email. We respond to data requests within the timeframes required by applicable law. Our commitment is to handle your information with care and transparency.

What Data We Collect on mayora

We collect information in several categories when you use mayora. First, we collect account registration data: your name, email address, phone number, date of birth, and residential address. This information is required to create your mayora account and comply with Know Your Customer (KYC) regulations in supported jurisdictions.

Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details—amount, date, payment method, and transaction ID. We do not store your full payment card or bank account numbers; our payment processors handle that data according to their own security standards.

Fourth, we collect gameplay and betting data. We log which games you play on mayora, your stakes, outcomes, and session duration. This data helps us understand user behaviour, detect fraud, and improve our platform. We also collect device information—your phone model, operating system, app version, and IP address—to troubleshoot technical issues and prevent abuse.

How We Use Your Data on mayora

We use your data for several purposes. First, we use it to operate mayora—to create and manage your account, process deposits and withdrawals, and deliver live-dealer tables, sportsbook markets, and other games. Second, we use it for identity verification and fraud prevention. We cross-check your information against databases and use automated systems to detect suspicious activity. Third, we use it for legal compliance—to meet KYC requirements, anti-money-laundering (AML) regulations, and tax reporting obligations in jurisdictions where mayora operates.

Fourth, we use your data to communicate with you. We send account notifications (login alerts, deposit confirmations, withdrawal status), support responses, and service updates via email or in-app message. We do not send marketing emails unless you opt in. Fifth, we use aggregated and anonymized data to improve mayora—to analyze which games are popular, identify technical issues, and optimize our mobile app's performance.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate mayora. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners) receive payment information necessary to process your deposits and withdrawals. Our identity-verification partner receives your ID and address documents to confirm your identity. Our hosting provider stores our servers, which may be located outside your jurisdiction—your data is encrypted in transit and at rest.

We do not sell your personal data to advertisers or data brokers. We may disclose your information if required by law—for example, if a court orders us to provide data or if we detect illegal activity. We also share information with our parent company and affiliated entities for operational and compliance purposes. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our mayora app and website use cookies and similar technologies to enhance your experience. We use session cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how you interact with mayora—which pages you visit, how long you stay, and which features you use. These analytics help us improve our platform. We do not use cookies to track you across other websites.

You can control cookies through your browser settings. Disabling cookies may affect mayora's functionality—for example, you may need to log in more frequently. Our mobile app does not use traditional cookies but may use similar local storage mechanisms for the same purposes.

Your Rights and Data Access

You have rights over your data on mayora. You can request access to all information we hold about you—we will provide it in a portable format within 30 days. You can request correction of inaccurate data. You can request deletion of your account and associated data, subject to legal retention requirements (we may need to keep records for tax or compliance purposes). You can object to certain uses of your data, such as analytics or marketing communications.

To exercise these rights, contact our support team via in-app chat or email. We will verify your identity before processing your request. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Data Retention and Security

We retain your data for as long as your mayora account is active, plus a period after closure to comply with legal obligations. Payment records are typically retained for seven years for tax and audit purposes. Identity documents are retained for the duration of your account plus three years. We delete data when it is no longer necessary, unless law requires us to keep it longer.

We protect your data using industry-standard encryption, secure servers, and access controls. Our mayora platform uses HTTPS to encrypt data in transit. We limit employee access to personal data and require staff to sign confidentiality agreements. However, no security system is perfect—if you believe your mayora account has been compromised, contact us immediately.

Contact and Policy Updates

If you have questions about our privacy practices on mayora, contact our support team. We are available via in-app chat during business hours and via email anytime. Our response time is typically under 2 hours for urgent issues. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of mayora after an update constitutes acceptance of the revised policy.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's requirements. If you have concerns about our data practices or believe we have violated your privacy rights, our support team is ready to assist. We are committed to handling your information with transparency and care.